Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at hello@maisonleopolda.com.

Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.

Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.

Orders are typically processed within 0–1 business day before they are dispatched.

After dispatch, the estimated delivery time is:

• Express orders: 1–2 business days.
• Standard orders: 2–3 business days.

For complete shipping details, please refer to our Shipping Policy.

Shipping costs are determined according to the shipping rates outlined in our shipping policy.

Our shipping rates are as follows:

• Express: Flat rate = kr200.00
• Standard: Free

The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase. For complete shipping details, please refer to our Shipping Policy.

Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to Track Your Orders.

If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at hello@maisonleopolda.com and we’ll be happy to assist you.

We offer a 14-day return policy. If you're not satisfied with your purchase, Items can be returned within 14 days of delivery.

If you receive a damaged or defective item, please contact us immediately at hello@maisonleopolda.com with details and photos of the issue. We will work to resolve the problem promptly.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

No, you can checkout as a guest.

You can reach our support team via email at hello@maisonleopolda.com or through our contact form on the website. We aim to respond within 24 hours.